Refund and Cancellation Policy

1. Cancellation by Customer

• Free Cancellation Window: Cancellation within 1 minute of placing the booking: No cancellation fee.
• Charges After Driver Assignment:
  • Driver assigned but not yet arrived: Rs 15–30
  • Driver has reached pickup location: 50% of base fare
  • Driver has loaded goods / trip started: No refund (full fare charged)

2. Cancellation by Driver

Drivers may cancel for valid reasons only. Excessive cancellations may result in penalties or suspension. If cancelled by driver before pickup: customer receives full refund.

3. Refund Eligibility

Refunds may be issued in the following cases:

• Duplicate booking
• Driver no-show
• Overcharged fare due to system error

4. Non-Refundable Cases

• Incorrect pickup/drop address entered by customer
• Loading delay beyond 15-30 minutes
• Restricted goods or improper packaging
• Customer misuse of the platform

5. Refund Processing Timeline

• UPI refunds: 24-48 hours
• Bank transfers: 3–7 working days
• Wallet refunds: Instant
• Once the refund is approved it will take 7 Business days to credit to your original payment method.

6. Dispute Resolution

• Customer submits complaint via app or email
• Support reviews POD, GPS logs and driver statements within 48 hours
• Final resolution issued within 5 working days

7. Goods Liability Disclaimer

ChhakdaWala is a platform connecting customers and independent drivers. ChhakdaWala does not insure goods unless a separate insurance plan is purchased. Liability is limited to the platform commission amount unless misconduct is proven.

8. Fare Adjustment Policy

Fare may be revised in case of:

• Distance mismatch
• Traffic diversions
• Updated toll or parking charges

9. Contact for Refunds

• Email: chhakdawala@gmail.com
• Phone: +91-9099984614
• Support Hours: 9 AM to 9 PM (Mon–Sat)

10. Policy Changes

ChhakdaWala reserves the right to update this policy at any time.